At SoLo Funds, we place great importance on the safety and security of our Borrowers and Lenders within our community. We understand that you may have concerns if your account becomes blocked, and we would like to provide you with some insights into the process.

There are various reasons why an account may be blocked on our platform. SoLo conducts thorough checks, often in collaboration with trusted third-party entities, to verify the information provided by our members. These checks are conducted to ensure the integrity of the platform and to minimize fraudulent activities. Additionally, we perform regular daily checks to ensure that our members are utilizing the platform in compliance with our policies.

If you receive a notice stating that your account has been blocked within SoLo Funds, we encourage you to reach out to us at help@solofunds.com. Our dedicated team will guide you through the process and may request specific information as part of our investigation. We kindly request that you refrain from sending multiple inquiries, as this could potentially extend the investigation timeline.

Please note that the investigation process typically takes approximately 2-4 business days to complete. Once our investigation is finalized, we will promptly notify you of our final decision via email.

Our objective is to maintain a secure and trustworthy environment for all members of our community. If you have any further questions or require assistance, please do not hesitate to contact us at the provided email address.

Please ensure you are not using the phone, debit card, or account of another user. SoLo is limiting each user to a single device, debit card, and bank account.