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Why do you need my Social Security Number?
May 31 2022 10:52pmYour Social Security number (SSN) is a unique way to identify you. We only use it for the purpose of verifying your identity in an effort to comply with require...Unable to Scan my Driver’s License
May 31 2022 7:19pmIf you’re having issues scanning your ID, here are a few tips we have found most helpful when taking a picture of your ID:Use a dark or black background.B...Can I use a different form of ID aside from my Driver License?
May 31 2022 7:24pmAt this time, we only can accept state-issued IDs. We currently do not accept passports or temporary IDs. If you have any questions or concerns, please reach ou...Why do I need to connect my bank?
December 27 2024 9:06pmTo lend or request funds using SoLo we require your bank and debit card information.We use the bank account information for balance checks, account history and ...What if my bank is not listed on the app?
December 27 2024 8:52pmWe are always working to add more banks as we grow. If your bank is not listed we may not support them at this time. Check back again soon! To use SoLo, yo...Why can’t I sign in?
December 27 2024 8:38pmPlease use the email or phone number associated with your account. If you are a new user, please use a mobile phone number and email that has an associated hist...Where is the SMS verification code?
December 27 2024 8:42pmPlease use a mobile phone number that has an associated history with you, with SMS enabled. New numbers will have issues being used. If you are having an issue,...Where is the email magic link verification?
December 27 2024 8:45pmPlease use an email that has an associated history with you. Additionally, check your spam folder. New emails will have issues being used. If you are having an ...Can I update my address?
December 27 2024 8:58pmAt this time, we are limited. Currently, you can only update your address if prompted in the app due to you using an incorrect format such as a P.O. Box. Your a...Can I update my phone number or email?
December 27 2024 9:02pmAt this time, we are limited due to security concerns. If you need to make this update, please gather proof as to why you need this update such as a phone bill ...Why can’t I add my debit card?
December 31 2024 12:18amThere are a few issues that could cause issues. If the problem persists, please try an updated card. To ensure the card can be added, please verify the followin...